Workforce Management > inContact WFM v1 Configuration > Labor, Shift and Schedule Settings > Roster Types > Adding Roster Types
Add Roster Types
Overview
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Roster types are activities or states that appear on the inContact Workforce Management v1 Real Time Roster. This
For more information about roster types, see Roster Types Overview.
- In the inContact WFM v1 Web Portal, click Configuration System Settings Workmodes.
- Click Add Roster Type in the Roster Types pane.
- Configure the appropriate fields for the roster type.
- Click any Save button and then click OK.
See Also
- Page Details: Roster Types Reference — for an explanation of the fields available when performing this task