Workforce Management > inContact WFM v1 Configuration > Labor, Shift and Schedule Settings > Work Modes > Work Modes Reference
Page Details: Work Modes
- Name
- Displays the name of the work mode as specified on the PBX/ACD.
- Value
- Displays the value of the work mode as specified on the PBX/ACD (often a numeric code).
- Roster Type
- Specifies the inContact WFM v1 roster type with which the work mode is associated.
- Use Aux Reason
- Specifies whether to use an aux reason. For more information, see Aux Reasons Overview.