Quality Management > Arbitration and Review > Acknowledging a QA Evaluation

Acknowledge QA Evaluations

OverviewClosed

If your organization uses the inContact WFO QA review process, youagents can review, question, and acknowledge evaluations after they have been submitted.

This topic explains how to acknowledge an evaluation.

For more information, see QA Review Process Overview.

  1. In the inContact WFO Web Portal, click HomeAssignment InboxNew Assignments.
  2. Click the desired evaluation to open it.
  3. Review the evaluation and Add a Comment if desired.
  4. Click Acknowledge.

See Also