Quality Management > Evaluations > Search QA Evaluation Reference

Page Details: Search QA Evaluation

OverviewClosed

The Search QA Evaluation page enables you to search for completed and in-progress evaluations. If you use the same search criteria frequently, you can also save criteria sets from this page.

For more information, see QA Evaluations Overview.

Saved Search Criteria Information Fields

Name
Displays the name assigned to the criteria set when it was created.
Default
Displays an X if the criteria set is the default for the current user. Only one set of criteria at a time may be assigned as the default.
Type
Displays the status of the criteria set as Public or Private. Private sets may only be viewed, edited, and deleted by the user who created them. Public sets may be viewed by all users with permissions to search for forms or view relevant reports, but can only be edited or deleted by the user who created them.
Creator
Displays the names of the user who created the criteria set.
Date Created
Displays the date on which the criteria set was originally saved.
Actions
Displays the Apply button, which can be used to apply the criteria set to a search, and the Delete button, which can be used to delete the saved criteria.

Search Criteria

Form
Displays the name of the form assigned by its creator. You can choose a single form or use the default of all forms.
Agent
Displays the names of all agents to whom you have access. You can choose a single agent or use the default of all agents.
Group
Displays the inContact Groups to which you have access. You can choose a single group or use the default of all groups.
Evaluator
Displays inContact WFO users who have permission to evaluate calls. You can choose a single evaluator or use the default of all evaluators.
Start Date
Select a starting date as part of a date range. The default value is the current date. Applies to the date the evaluation was completed, not the date the interaction was recorded.
End Date
Select an ending date as part of a date range. The default value is the current date. Applies to the date the evaluation was completed, not the date the interaction was recorded.
QA Record ID
Unique identifier created by inContact WFO for each evaluation. You must type a valid ID in the text box; partial IDs are not accepted.
Recording ID
Unique identifier created by inContact WFO for each recorded interaction. You must type a valid ID in the text box; partial IDs are not accepted.
QA Score
Score awarded to completed evaluations. You can use the default value of all or filter your search by QA score based on these operators: Equal to, Less than, Greater than, Equal to or Less than, and Equal to or Greater than. Scores typed in this field may have up to two decimal places and should equal the percent (%) score desired. For example, if you are searching for a score of 85.71%, typing 85 in this field with the Equal to operator will only return evaluations with an exact score of 85%.
QA Status
Allows you to filter your search by the statuses which can be applied to QA evaluations: Calibration, Calibration In Progress, Self-Evaluation In Progress, Self-Evaluation, In Progress, Completed, Question, or Dispute. You can select one status or use the default of all statuses.
Agent Status
Allows you to filter your search by the statuses which can be applied to agents: Active or Inactive. You can select one status or use the default of all statuses.

Evaluation Information Fields

QA Record ID
Unique identifier created by inContact WFO for this evaluation.
Agent
Name of the agent who was evaluated.
QA Form
Name of the form used for this evaluation.
Evaluator
Name of the user who performed the evaluation.
Group Name
Name of the inContact Group to which this agent belongs and with which this QA form is associated.
QA Score %
Score awarded to this evaluation.
Call Date
Date on which the recorded interaction associated with this evaluation occurred.
QA Start Date
Date on which this evaluation was started.
QA Completion Date
Date on which this evaluation was completed.
QA Status
Current status of the evaluation.
Call Recording ID
Unique identifier created by inContact WFO for this recorded interaction.

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