Recording > Screen Recording > Troubleshooting > Verify the inContact Screen Recording Client is Running
Verify the inContact Screen Recording Client is Running
Overview
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inContact Screen Recording provides the ability to record agent workstation activity and to view agent desktops in near-real time. This
For more information, see Troubleshooting inContact Screen Recording Overview.
- Open Windows Task Manager on the workstation.
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On the Processes tab, verify the CC_ScreenCapClient.exe process is listed.
- In the User Name column, verify the process is running under the correct account for the user currently logged into the computer. Two clients can run under the same username; this situation commonly occurs in terminal services.