inContact WFO Administration > Roles and Permissions > Deleting Roles

Delete Roles

Required Permission — Allow User Administration

OverviewClosed

Roles are collections of permissions that determine what users can do in inContact Workforce Optimization.

This topic explains how to delete a role.

For more information, see Roles and Permissions Overview.

Deleting roles removes permissions from users to which the role was attached, but does not delete the users themselves.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsRoles.
  2. Click Delete Roles.
  3. Select one or more roles from the Available Roles column and click the right-facing arrow to move it to the Roles to Delete column.
  4. Click Delete.
  5. Click OK.
  6. Optional: Click Back to return to the Roles list.

See Also