Recording > Recording Playback > Working with Recordings > Creating Internal Bookmarks

Create Internal Bookmarks

Required Permission: Allow Bookmarking

OverviewClosed

Bookmarks allow you to add free-form text notes to a recording. Internal bookmarks are created from the Web Player.

This topic explains how to create an internal bookmark from the Web Player.

For more information on bookmarks, see Working with Recordings Overview. For information on creating external bookmarks, see Create External Bookmarks.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Locate the call record, right-click, and select Play from the pop-up menu.
  3. Place the play head indicator where you want to set the bookmark and then click the Bookmark icon.
  4. Type your notes in the Notes field.
  5. Optional: To refine the tag point, change the value in the Start field.
  6. Optional: Select the Public checkbox (or leave it cleared to make the bookmark Private).
  7. Click OK .

See Also