Recording Playback Overview

Playing recordings in inContact WFO is done from within the inContact WFO Web Portal.

The Web Player launches when users take action to play a recording from the Call List. Users can launch the player in the same browser window or in a new window.

The Web Player can include up to three panes:

• Playback Details Pane
• Layer Details Pane
• Screen Capture Pane (if the organization inContact Screen Recording)

Users can customize the playback experience using settings that control how the Web Player operates.

Permissions may limit the recordings users can play. For example, agents may have access to only their own recorded interactions, and supervisors may have access to only their team's recordings.

Related Themes

• Finding Recordings Overview
• Working with Recordings Overview

Related Tasks

• Play Recordings
• Customize the Web Player

Related References

• Page Details: Call List
• Page Details: Call List Settings
• Details: Web Player