Edit QA Evaluations
Required Permission — Allow Editing of Completed QA Evaluations
Overview
This
For more information, see QA Evaluations Overview
When you edit a previously-submitted evaluation, the original is overwritten and is not retained by inContact WFO. Editing completed evaluations also affects reporting.
- In the inContact WFO Web Portal, click CoachingQuality AssuranceSearch QA Evaluations.
- Set any appropriate search criteria and click Search.
- Double-click the evaluation to open it.
- Click Edit this QA.
- Make any changes or updates.
- Click Submit Q.A. Review.
See Also
- Page Details: Search QA Evaluation — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing
- Page Details: Perform QA — for details on fields used in evaluating agent performance