Deactivate Users
Required Permission — Allow User Administration
Overview
Users are individuals who appear in, have access to, and can perform tasks in the inContact WFO Web Portal.
This
For more information, see Hosted Users Overview.
Users whose accounts have been deactivated no longer have access to the inContact WFO Web Portal and are no longer recorded (if applicable).
- In the inContact WFO Web Portal, click Administration Permissions Users.
- Double-click the user account to be deactivated.
- Select Account Locked.
- Under Phones, click the phone or extension number and then click Delete.
Extensions cannot be reassigned if still attached to a user.
- Click Save.
See Also
- Page Details: New User — for details on user account fields shown on the Edit User page