Change Archive Options for Recordings

Required Permission — Allow Archive Administration

1. In the inContact WFO Web Portal, click Interactions List Call List.
   
2. Locate the call record, right-click, and select Archive Options from the pop-up menu.
   
3. Select an option from the New Archive Action drop-down list.
   
4. Click OK.

See Also

• Finding Recordings Overview — for more information on locating specific recorded interactions
• Page Details: Call List — for more information on the Call List page