inContact WFO Web Portal Overview
The inContact WFO Web Portal is the primary user interface for inContact Workforce Optimization. The tabs you see across the top of the portal may vary depending on your security permissions and the inContact Workforce Optimization modules purchased and used by your organization.
Your system administrator should provide you with the necessary information to log into the inContact WFO Web Portal:
- User Name
- Initial password (
- URL or link to the inContact WFO Web Portal.
inContact Workforce Optimization allows multiple simultaneous logins from the same account. If you log in on multiple computers or browsers and then log out on only one, inContact WFO removes you from the list of logged-in users, even if you remain logged in on another computer or in another browser. The impact of this behavior on system audit reports is explained in the inContact Workforce Optimization Reporting Manual.
For security reasons, inContact WFO does not support saving either your username or password within your web browser. However, you can have inContact WFO remember your username so you don't have to type it each time you login.
If your login fails, you will be presented with the following error: "An invalid username or password was used."
To attempt another login, you should:
- Verify that Caps Lock is not on.
- Verify that you have the correct username, password, and login mode.
If you fail to log in after three or more attempts, you may be locked out of the system and have to contact the system administrator. Instead, after two login failures, use the Forgot Password feature if your organization allows this.