inContact WFO Administration > Configuration and Settings > Custom Extensions Reference

Page Details: Custom Extensions

OverviewClosed

The Custom Extensions page is used in conjunction with special development work done by Professional Services. If this applies to your deployment, inContact Support will provide you with additional information. If this does not apply to your deployment, you can disregard this page.

SAP Account Number Integration
Specifies whether a custom integration has been developed to work with the third-party SAP platform, and if so, which user field contains the SAP account number. The field accepts values from a drop-down list consisting of user fields 1-15 and None, with None as the default.
Distributed Screen Capture
Specifies whether the deployment uses distributed screen recording. The field accepts the values Yes or No from a drop-down list, with Yes as the default.
DNIS Custom Lookup
Specifies whether inContact WFO performs custom look-ups based on the contents of one of the user fields and if so, which field is used. The field accepts values from a drop-down list consisting of user fields 1-15 and None, with None as the default.