Customer Site Requirement Changes

For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.

Server Hardware

Hardware requirements vary depending on the deployment model, telephony integration, inContact WFO components used, and number of concurrent users in the system.

32-bit servers are no longer supported due the requirements of supported operating systems.

Any server that hosts RabbitMQ (see Server Software) must have at least 6 GB of RAM.

No new hardware requirements have been introduced in 16.1.

Server Software

RabbitMQ is required for all inContact WFO systems. In Hybrid deployments, RabbitMQ must be installed on at least one PREMISES server per physical site.

For additional information, talk to your inContact WFO Sales Engineer.

Windows 2008 R2 is only supported in Premises deployments. Windows 2012 R2 is required for all servers in Hybrid or Hosted deployments, including the PREMISES server(s).

No other server software changes have been introduced in 16.1.

User Workstation/PC

When the system includes inContact Screen Recording, inContact Desktop Analytics, or both, inContact WFO Sales Engineering should be consulted for recommended system requirements based on business needs.

Windows XP and Windows Vista are no longer supported for user workstations.

Internet Explorer versions 9 and 10 are no longer supported.

Mozilla Firefox version ESR 24 is no longer supported.

This version adds support for Mozilla Firefox ESR 38.

The inContact WFO Web Player uses Microsoft Silverlight functionality. As of Google Chrome v45, Silverlight is no longer supported. Silverlight continues to be fully supported by Internet Explorer and Mozilla Firefox. Users should take these factors into account when choosing a web browser.

If your web browser standard is Google Chrome (in other words, Internet Explorer or Firefox are not options), please see your sales or support representative about potential early use of the inContact WFO HTML5 Interaction Player.

The HTML5 Interaction List functionality is limited and live monitoring is not yet supported.

Licensing

inContact WFO Sales Engineering explains licensing requirements during the sales process. If SSL is used in the network, a certificate file must be purchased from a vendor such as VeriSign.