| Issue Type |
Key |
Issue Summary |
| inContact WFM v1 Web Portal
|
135753 |
From the Overview Report, users can create shifts longer than 24 hours in duration. |
| Functionality |
155366 |
Calls transcoded to the VOX6 and VOX8 file formats may have poor sound quality. |
| inContact WFM v1 Web Portal
|
193990 |
Processes page displays incorrectly when linked to from Leave Requests widget. |
| inContact WFO API Commands |
225025 |
Some API commands allow creation of user accounts without requiring a Phone ID. |
| inContact WFO API Commands |
225038 |
Exporting multiple calls via API command can result in inconsistent file names. |
| inContact WFO
|
225303 |
If a user's System Username is in all capital letters (for example, MARY_SMITH), screen recording, live monitoring, or both may not function correctly. |
| HTML5 Interaction Player
|
227380 |
If an interaction includes recorded video, it is always included in playback. Users cannot play only the audio portion. |
| HTML5 Interaction Player
|
230540 |
Mouse pointer movement is not displayed in screen recordings. |
| inContact WFO Web Portal
|
246898 |
When a user selects a report for a new report subscription, the
window scrolls to the bottom of the page. |
| inContact WFM v1 Web Portal
|
246906 |
The Today button may incorrectly become active on schedules that do not include that day. |
| inContact Quality Management
|
246917 |
The Calibration Evaluator Comparison Report does not return correct results when Form is set to All. |
| inContact Quality Management
|
246918 |
In the Calibration Evaluator Comparison Report, the link to the recorded interaction does not work. |
| inContact Quality Management
|
246963 |
The Calibration Agent QA Summary report produces an error if the user tries to drill down to the Question level. |
| inContact Quality Management
|
246966 |
The Calibration Evaluator QA Summary report produces an error if the user tries to drill down to the Question level. |
| inContact WFO Web Portal
|
256923 |
Printing reports from any browser is no longer supported (previously available in IE 11; discontinued by Microsoft). |
| inContact WFO Web Portal
|
257444 |
Under certain conditions, cross-talk and audio tag information may not populate correctly in the Call List. |
| inContact WFM v1 Web Portal
|
261025 |
If a user logs out from the Employees tab, they may see an error message when they log back in. This does not prevent the user from working in the inContact WFM v1 Web Portal; the user can click any tab to continue. |