| Issue Type |
Key |
Issue Summary |
| inContact WFO Web Portal
|
140551 |
The Play Call Segments Forward/Back buttons in the Web Player
do not work with one-second or no audio recordings. Affects only
premises-based customers whose recording integrations support
Call Segments. |
| inContact WFO Web Portal
|
146250 |
Firefox browsers only: a user may sometimes be directed to the
Home tab after clicking the Coaching tab |
| HTML5 Interaction Player
|
181413 |
If a user has started call playback after clicking Evaluate this
Agent and then attempts to navigate away from the page by using
the on-page Back button, playback becomes stuck in a repeated
stutter until the pop-up navigation confirmation window is closed. |
| inContact WFO Web Portal
|
192942 |
Users can create schedules with a start date prior to the end date. |
| inContact WFO Web Portal
|
192947 |
Recording schedule names are truncated to 20 characters when
saved, which may produce unexpected search results. |
| inContact WFO Web Portal
|
192976 |
QA Acknowledgment search by Acknowledgment Required
column does not work correctly. |
| Reporting |
192990 |
Audit Report/Log default sort is incorrect when sorted by Time
Logged. |
| Reporting |
193014 |
The Audit log does not correctly display usernames. |
| inContact WFO Web Portal
|
193230 |
The CTI Module list does not display in alphabetical order. |
| Reporting |
193324 |
Audit Report/Log may display incorrect messages for the log type "LiveMonitor Observed". |
| Reporting |
193506 |
IP Phone List may sort incorrectly for some columns. |
| inContact WFO Web Portal
|
196127 |
The IP Phones page does not honor the global Number of Items to Display per page setting. |
| inContact WFO Web Portal
|
196791 |
The Scheduling page incorrectly displays, and accepts changes to, Days of the Week when a user views Timed Schedules, but does not save the changes. This setting should not be available when a schedule is viewed. |