View License Information

Required Permissions — Allow Viewing System Reports

OverviewClosed

inContact Workforce Optimization is a licensed product. Primary functionality will not work if a valid license file is not present.

This topic explains how to view information regarding your application licensing.

For more information, see inContact Workforce Optimization Licensing Overview.

  1. In the inContact WFO Web Portal, click Reporting System Reports License Info.
  2. Optional: If System License Available displays a value of Yes, but no licenses are showing, click Reload.

If the license information looks correct, but call recording and other functions are not working, this may indicate problems with your license file. You may also see Windows server repeatedly attempting to start the inContact WFO services and modules in Windows Task Manager. In this situation, contact inContact WFO Support to investigate.

See Also