Page Details: License Information

OverviewClosed

inContact Workforce Optimization is a licensed product. Primary functionality will not work if a valid license file is not present. You can view license information in the inContact WFO Web Portal.

This topic explains the fields shown on the License Information page.

For more information, see inContact Workforce Optimization Licensing Overview.

Fields displayed on this page are informational only and cannot be edited.

System License Available
Specifies whether a valid system license is available. The field displays a value of either Yes or No. If the displayed value is No, contact inContact WFO Support.
License ID
Displays the license ID if applicable.
Licensed To
Displays the name of the organization or entity to which the application is licensed.
Expires On
Displays the license expiration date, if applicable. This field is typically blank in a production system.
Licensed Audio Ports
Displays the number of licensed audio recording ports or channels associated with your system. The field displays positive numeric values. For related information, see Voice Boards Overview.
Licensed Insight Seats
This field is associated with a deprecated feature and may be disregarded.
Licensed to Brand Insight
This field is associated with a deprecated feature and may be disregarded.
Licensed Analytics Seats
Displays the number of licensed seats of inContact Speech Analytics associated with your system. The field displays positive numeric values.
Licensed Survey Channels
Displays the number of licensed seats of inContact Survey associated with your system. The field displays positive numeric values.
Licensed Screen Capture Ports
Displays the number of licensed seats of inContact Screen Recording associated with your system. The field displays positive numeric values.
Licensed Desktop Only Ports
Displays the number of licensed seats of desktop-only inContact Speech Analytics associated with your system. Desktop-only recording allows for screen recording with no associated audio recording events. The field displays positive numeric values.
Maximum Concurrent Recordings
Displays the maximum number of audio interactions (calls) that can be recorded at one time. This type of licensing is typically associated with specific integrations. The field displays positive numeric values.
Licensed to Reload Voice Boards
Specifies whether your system is licensed for the Voice Board Reloading feature. This feature is only supported in some integrations and allows you to dynamically reallocate voice board channels to add or remove extensions. The field displays a value of either Yes or No.

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