Edit Timed Recording Schedules

OverviewClosed

Schedules are collections of business rules that govern recordings in inContact WFO. Timed recording schedules are used when desktop activity is recorded without corresponding phone events.

This topic explains how to remove a timed recording schedule from your system.

For more information, see Recording Schedules Overview.

  1. In the inContact WFO Web Portal, click AdministrationSchedulingTimed Schedules.
  2. Click Edit(indicated by the pencil icon) for the schedule to be edited.
  3. Revise the schedule's criteria and parameters as needed.
  4. Click Save.

See Also