Configure On-Demand Settings
Overview
In Premises and Hybrid deployments, inContact Workforce Optimization can be configured for On-Demand. This feature can also be used to let users update one or more of the user-configurable fields in inContact WFO.
This
For more information, see On-Demand Overview
- In the inContact WFO Web Portal, click Administration Recorder Settings On Demand.
- Select Yes from the drop-down menu for each field that users should be able to update.
- Click Save.