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inContact WFMv2 Administration > inContact WFMv2 Portal Overview > Home Page > Add Announcements in the Portal

Add Announcements in the Portal

Required Permission — WFM Permissions>Home Page>Announcements>Edit

OverviewClosed

The inContact WFMv2 Portal home page provides users with quick access to information that administrators have made available.

This topic explains how to add announcements in inContact WFMv2. While this task is performed on the Portal home page, announcements can be posted for Portal users only, for Workstation users only, or for both.

For more information, see inContact WFMv2 Portal Overview

  1. Click WFOWFMv2 PortalWFMv2 Portal Home.
  2. Click Add Announcement.
  3. Type a heading for the announcement in the Title field.
  4. Type the body of the announcement in the Announcement field.
  5. Select the audience for the announcement from the drop-down Deliver to list: All Users, Portal Users, or Agents (Workstation users).
  6. Click Add Announcement.