PC Requirements

The following requirements apply to workstations using inContact WFMv2.

Software Requirements

Hardware Requirements

The minimum workstation specifications for users who simply view information in a web portal are:

• 2.0 GHz Processor
• 1 GB RAM
• 50 MB hard drive space
• 1280 X 800 (minimum screen resolution at 16-bit color depth)

Users who perform forecasting, planning, and scheduling runs, or who in general use the web portal more heavily will normally benefit from more powerful PCs. For these users, inContact recommends:

• 3Ghz or 1.6Ghz dual core
• 2 GB RAM
• 50 MB hard drive space
• 1280 X 1024 or higher screen resolution at 16-bit color depth

Virtual Desktop Infrastructure (VDI) Support

inContact WFMv2 supports the following virtual desktop systems:

• Microsoft Terminal Services
• Citrix XenDesktop
• VMWare View