Forecasting > Page Details: Manage Forecast Runs
Page Details: Manage Forecast Runs
Overview
The Manage Forecast Runs page enables you to view the status of forecast runs in the system. With appropriate permissions, you can also view the details of a forecast, rerun the forecast, or both.
Action Bar
The bar directly under the Manage Forecast Runs heading includes buttons and fields related to the following actions:
- Delete
- Allows you to delete one or more completed forecast runs.
- Compare
- Allows you to compare the results of multiple forecast runs.
- Filter
- Allows you to filter the list of forecast runs by Environment, by Tag, or by keyword using the Starts With, Ends With, or Contains operators. Environment and Tag filters are applied immediately, with no need to click Filter.
- Refresh
- Allows you to refresh the list of forecast runs.
- New Forecast Run
- Allows you to navigate directly to the New Forecast Run page.
- Delete by Date Range
- The trash can icon opens the window shown in the following image, allowing you to delete multiple finished forecast runs based on date range (for example, all runs prior to a certain date). You can also exclude forecasts from within the selected date range if you do not want them to be deleted.
Forecast Runs List
The list of runs includes the following information fields:
- Environment
- Displays the Environment for which the forecast run was generated.
- Description
- Displays the description provided by the user at the time the forecast run was generated.
- User
- Displays the name of the user who generated the forecast run.
- Configuration
- Displays the Forecast Profile used to generate the forecast, as well as any tags that have been applied. With appropriate permissions, you can click the name of the Forecast Profile in this field to display a read-only copy of the profile.
- Last Run
- Displays the date and time the forecast run was last generated. You can sort the list by this date, in ascending or descending order.
- Completed
- Displays the date and time the last run of the forecast completed.
- Status
- Displays the current status of the forecast run as one of the following:
- Aborted — Indicates the run was aborted by the creator or another authorized user
- Canceled — Indicates the run was canceled by the creator or another authorized user
- Completed — Indicates the forecast run is complete and ready for further action
- Edited — Indicates the forecast has been edited by the creator or another authorized user. You can edit the Forecast Call Volume field, the Forecast AST field, or both, when you view volume or AST forecasts for a forecast run (see View Forecast Runs and Results).
- Error — Indicates the forecast run did not complete successfully
- Official — Indicates that this is the final, official data set for the organization. Official forecasts are used in all inContact WFMv2 operations and are available in Workstation.
- Published — Indicates the forecast has been published and is available for use in other areas of inContact WFMv2, such as planning and scheduling
- Queued — Indicates the forecast is waiting in queue to be processed. A request may be in a queued status while other forecast runs are being processed or when the Environment for the forecast is being processed by another forecast run.
- Running — Indicates the forecast is currently being processed
- Action
- Displays the action(s) that can be taken with this forecast. Choices vary depending on the status of the run, and can include:
- Cancel — Allows you to cancel a forecast. Available as the only option when the forecast is in the Queued status.
- Abort — Allows you to abort a forecast. Available as the only option when the forecast is in the Running status. Selecting this action terminates the run and discards all information generated for the run up to that point.
- Run — Indicated by a triangle icon, this action is available for forecasts in the Error, Completed, Official, and Published statuses. Selecting this action opens the New Forecast Run window with the same configuration options.
- View — Indicated by a "screen with magnifying glass" icon, this action is available for forecasts with a status of Completed, Official, or Published. Selecting this action opens the Forecasts by Contact Group page, where you can view more detailed information about, download, or graph the results of the forecast.