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inContact WFMv2 ACD Integrations > AACC Integration > Avaya Requirements for AACC Integration

Avaya Requirements for AACC Integrations

OverviewClosed

inContact Workforce Management v2 can integrate with Avaya Aura Contact Center (AACC) to receive both historical call data and real-time agent status information.

This topic provides a reference to the required Avaya components for this integration.

For more information, see Avaya Aura Contact Center Integration Overview.

Hardware

This integration has been tested with and is supported for:

  • Avaya Communication Server (CS) 1000

Software

This integration has been tested with and is supported for:

  • AACC Manager Server v6.4 with the RSM service enabled
  • Avaya Aura CCMS RTD SDK (installed on the inContact WFMv2 server)

Licensing

In addition to CCMS licenses, this integration requires the following licensing:

  • One CCMS user account license for inContact WFMv2. The account must have access to real-time reports. Typically, the CCMS Administrator account is used.