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inContact WFMv2 ACD Integrations > Cisco UCCE Integration > Cisco Requirements for UCCE Integration

Cisco Requirements for UCCE Integrations

OverviewClosed

inContact Workforce Management v2 can integrate with Cisco Unified Call Center Enterprise (UCCE) to receive both historical call data and real-time agent status information.

This topic provides a reference to the required Cisco components for this integration.

For more information, see Cisco UCCE Integration Overview.

Hardware

Review the Cisco UCCE installation and configuration guide, the administrator guide, and the hardware and system software specifications. These documents address server, agent computer, and telephone hardware requirements and restrictions that Cisco recommends.

Software

This integration has been tested with and is supported for:

  • Cisco UCCE v10.5

Licensing

Additional Cisco licensing may be required to fully use features in this integration. Contact your Cisco representative to confirm any additional licensing requirements.