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Forecasting > Create Forecast Run

Create Forecast Run

Required Permission — WFM Permissions>Forecaster>Forecast Runs>Create

OverviewClosed

Forecasts are predictions of future call volume based on historical volumes. inContact WFMv2 offers a number of algorithms you can use to produce forecasts.

This topic explains how to create a forecast run.

Before you can create a forecast run, you must have created at least one Forecast Profile.

  1. Click WFOWFMv2 PortalForecasterNew Forecast Run.
  2. If you only have one Environment, skip to the next step. Otherwise, use the Environment drop-down list to select an Environment.
  3. Type a value in the Description field. This field is required.
  4. For Forecast Profile, select from the drop-down list of existing Forecast Profiles.
  5. For Special Events Profile, select from the drop-down list of existing Special Events Profiles, or leave the setting at the default value of None.
  6. For History Start Date, select the first date of the historical period you want inContact WFMv2 to use to create the forecast. This date must be a Monday. If you do not specify a date, the earliest Monday for which data is available in the database is used by default.
  7. For History End Date, select the last date of the period you want inContact WFMv2 to use to create the forecast. This date must be a Sunday if your system's First Day of Week setting is Monday (see Configure Application Settings). If you do not specify a date, the latest Sunday for which data is available in the database is used by default.
  8. For Horizon Start Date, select the first date of the future period for which you want inContact WFMv2 to create the forecast. This date must be a Monday if your system's First Day of Week setting is Monday (see Configure Application Settings). If you do not specify a date, the first Monday after the latest Sunday for which data is available in the database is used by default.
  9. For Horizon End Date, select the last date of the future period for which you want inContact WFMv2 to create the forecast. This date must be a Sunday. If you do not specify a date, the Sunday which is four weeks after the Horizon Start Date is used by default.
  10. Click Submit New Forecast Run.

Forecast runs may take some time to process. To see the status of your run, see View Forecast Runs and Results).