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inContact WFMv2 Administration > Workforce Settings > Skill Levels > Delete Skill Levels

Delete Skill Levels

Required Permission — WFM Permissions>Workforce>Skill Levels>Edit

OverviewClosed

Skill Levels in inContact WFMv2 allow you to categorize agents based on their efficiency with a particular skill. They are used in skills-based scheduling.

This topic explains how to delete Skill Levels in inContact WFMv2.

For more information, see Skill Levels Overview.

Skill Levels cannot be deleted if they are assigned to an agent or Skill Group.

  1. Click WFOWFMv2 PortalWorkforce Skill Levels.
  2. If you only have one Environment, skip to the next step. Otherwise, use the Environment drop-down list to select the correct Environment.
  3. Optional: Use the Select Contact Group drop-down list to filter by Contact Group.
  4. Click the Delete icon for the Skill Level you want to delete.
  5. Click OK.