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inContact WFMv2 Administration > Organizational Settings > Streams > Edit Stream Profiles

Edit Stream Profiles

Required Permission — WFM Permissions>Manage>Stream Profiles>Edit

OverviewClosed

Streams represent the data associated with different contact types, such as ACD skills, outbound, chat, email, and so forth. Stream Profiles provide additional information about how a Stream's data is used by inContact WFMv2.

This topic explains how to edit Stream Profiles in inContact WFMv2.

For more information, see Streams Overview.

  1. Click WFOWFMv2 PortalContact Centers Stream Profiles.
  2. Click the Edit icon for the Stream Profile you want to edit.
  3. Revise the values as needed.
  4. Click the checkmark to save your changes or, if you decide no changes are needed, click the X to cancel.