View Contact Group Data

Required Permission — WFM Permissions>Manage>Stream Data>View

1. Click WFOWFMv2 PortalManageStream Data in the inContact WFMv2 menu.
2. If you only have one Environment, skip to the next step. Otherwise, use the Select Environment drop-down list to select an Environment. You can alternatively choose to view Contact Group data for All Environments.
3. For Select Scope, select Contact Group from the drop-down list (this is the default value).
4. Click the View icon for the Contact Group you want to view.
   
5. Optional: Filter View

   To further filter your view of Contact Group data, do one or more of the following:

   1. For Select Environment, select from the drop-down list of available Environments.
   2. For Select Type, select either Inbound or Outbound from the drop-down list.
   3. For Select Contact Group, select one or more of the Contact Groups available for this Environment.
   4. Select a Start Date and End Date to limit your view to a specific time period.
   5. For Select Bucket Size, choose from the drop-down list to change the data interval for your view. Choices range from 30 Minutes to 1 Year.

   After making your selections, click Retrieve Data.

6. Optional: Click Download to view or save a copy of the data in comma-separated values (.csv) format.