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inContact WFMv2 Administration > Organizational Settings > Contact Groups > Add Contact Groups

Add Contact Groups

Required Permission — WFM Permissions>Contact Center>Contact Groups>Edit

OverviewClosed

Contact Groups are defined as a group of Streams. However, while Streams represent the data associated with different contact types, Contact Groups represent the agents associated with those contact types.

This topic explains how to add Contact Groups in inContact WFMv2.

For more information, see Contact Groups Overview.

  1. Click WFOWFMv2 PortalContact Centers Contact Groups.
  2. If you only have one Environment, skip to the next step. Otherwise, use the Environment drop-down list in the Add New Contact Group section to select an Environment.
  3. Type a value in the Contact Group Name field.
  4. For Service Profile, select from the drop-down list of available Service Profiles. The default value is (None).
  5. Click Add New Contact Group.