• All Files

 

inContact WFMv2 Administration > Organizational Settings > Business Units > Edit inContact WFMv2 Business Units

Edit inContact WFMv2 Business Units

Required Permission — WFM Permissions>Business Units>Edit

OverviewClosed

Business Units in inContact WFMv2 allow you to group Organizational Units together for reporting purposes. They can belong to only one Environment. Since Business Units are strictly used in reports, most organizations have more than one.

This topic explains how to edit Business Units in inContact WFMv2.

For more information, see Business Units Overview.

Business Units in inContact WFMv2 are completely unrelated to your Central Business Units.

  1. Click WFOWFMv2 PortalContact Centers Business Units.
  2. If you only have one Environment, skip to the next step. Otherwise, use the Environment drop-down list to select the correct Environment.
  3. Click the Edit icon for the Business Unit you want to edit.
  4. Revise the values in the Business Unit field, the Description field, or both.
  5. Click the checkmark to save your changes or, if you decide no changes are needed, click the X to cancel.