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inContact WFMv2 Administration > Organizational Settings > Business Units > Add inContact WFMv2 Business Units

Add inContact WFMv2 Business Units

Required Permission — WFM Permissions>Business Units>Edit

OverviewClosed

Business Units in inContact WFMv2 allow you to group Organizational Units together for reporting purposes. They can belong to only one Environment. Since Business Units are strictly used in reports, most organizations have more than one.

This topic explains how to add Business Units in inContact WFMv2.

For more information, see Business Units Overview.

Business Units in inContact WFMv2 are completely unrelated to your Central Business Units.

  1. Click WFOWFMv2 PortalContact CentersBusiness Units.
  2. If you only have one Environment, skip to the next step. Otherwise, use the Environment drop-down list in the Add New Business Unit section to select an Environment.
  3. Type a value in the Enter Name field. This field is required.
  4. Type a value in the Enter Description field. This field is required.
  5. Click Add New Business Unit.