inContact WFMv2 Administration
Glossary
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Organizational Settings
Environments
Business Units
Organizational Units
Streams
Contact Groups
Operating Hours
Workforce Settings
Skill Levels
Skill Groups
Team Leads
System Settings and Audit Logs
Configure Application Settings
Define Fiscal Year
Edit Fiscal Calendar
Delete Fiscal Year
Site Requirements
Server Requirements
PC Requirements
Environmental Requirements
Planning
Service Profiles
Add Service Profiles
Edit Service Profiles
Delete Service Profiles
View Service Profiles
Service Target Profiles
Add Service Target Profiles
Edit Service Target Profiles
Delete Service Target Profiles
Allocation Profiles
Add Allocation Profiles
Edit Allocation Profiles
Delete Allocation Profiles
Create Requirements Run
View Requirements Runs
Delete Requirements Runs
Page Details: Manage Requirements Runs
Forecasting
Forecast Profiles
Add Forecast Profiles
Edit Forecast Profiles
Delete Forecast Profiles
Special Event Profiles
Add Special Event Profiles
Edit Special Event Profiles
Delete Service Target Profiles
Outbound Profiles
Add Outbound Profiles
Edit Outbound Profiles
Delete Outbound Profiles
Create Forecast Run
View Forecast Runs and Results
Abort or Cancel Forecast Runs
Publish Forecast Runs
Page Details: Manage Forecast Runs
inContact WFMv2 ACD Integrations
ACD Settings
Add ACD Profiles
Edit ACD Profiles
Delete ACD Profiles
Add ACD Queues
Edit ACD Queues
Delete ACD Queues
Add ACD Work Modes
Edit ACD Work Modes
Delete ACD Work Modes
Add ACD Aux Codes
Edit ACD Aux Code Assignments
Delete ACD Aux Code Assignemnts
Delete ACD Aux Codes
AACC Integration
Avaya Requirements for AACC Integration
inContact Workforce Management v2 Requirements for AACC Integrations
Avaya CMS Integration
Avaya Requirements for CMS Integration
inContact Workforce Management v2 Requirements for Avaya CMS Integrations
Cisco UCCE Integration
Cisco Requirements for UCCE Integration
inContact Workforce Management v2 Requirements for Cisco UCCE Integrations
Cisco UCCX Integration
Cisco Requirements for UCCX Integration
inContact Workforce Management v2 Requirements for Cisco UCCX Integrations
inContact Cloud Integration
All Files
All Files
Known End-User Issues
16.3
There are no known end-user issues as of the GA date of this release.