Required security profile permissions: Security Profile Edit.
Overview
When you create or edit a security profile in your inContact WFM-enabled environment, you can choose which WFM features the users with the security profile may access and how much power they have in the feature. This page follows the inContact user interface and links to each section of the WFM modal.
For more information, see Security Profiles Overview.
No security profile has any WFM permissions enabled by default. You must enable at least one permission in this section for users to see the WFMv2 Portal option in their top-level menus.
- Page Details: Security Profile Contact Centers WFM Permissions
- Page Details: Security Profile Workforce WFM Permissions
- Page Details: Security Profile Tour Groups WFM Permissions
- Page Details: Security Profile Planner WFM Permissions
- Page Details: Security Profile WF Manager WFM Permissions
- Page Details: Security Profile Scheduler WFM Permissions
- Page Details: Security Profile Bid Manager WFM Permissions
- Page Details: Security Profile Operations WFM Permissions
- Page Details: Security Profile Operating Hours WFM Permissions
- Page Details: Security Profiles Forecaster WFM Permissions
- Page Details: Security Profile Vacation Planner WFM Permissions
- Page Details: Security Profile Capacity Planner WFM Permissions
- Page Details: Security Profile Audit WFM Permissions
- Page Details: Security Profile System WFM Permissions