Finding Recordings Overview
Finding recordings in inContact WFO is done from the Recorded Interactions page. This page is accessed from WFO > Call Recording > Recorded Interactions.
You can search for and review recorded interactions so you can listen to them or perform other tasks. inContact WFO provides you with several options that can make it easier to find the interactions you need.
Filtering Options
You can create custom, complex searches for Recorded Interactions list using:
- The quick filter menu
- The Filter page
- Both in combination
The Filter page allows you to create complex filters with multiple parameters and a variety of operators (such as equals, less than, contains, and so forth). Filters created on the Filter page work together with quick filters, and any quick filters in effect are preselected when you open the Filter page.
You can save filters for common searches and make these filters public (viewable and editable by all users) or private (accessible only to creator).
You can save a filter as your default filter, so that the Recorded Interactions list always opens with that filter in place.
The Recorded Interactions list
inContact WFO also allows you to categorize or flag recordings so that you can more easily find them again.
Related Themes
Related Tasks
- Filter the Recorded Interactions List
- Save Filters
- Edit Saved Filters
- Delete Saved Filters
- Use My Filters
- Create Default Filters
- Create Categories
- Use the Tag Cloud