Customize the Recorded Interactions Page

Recorded Interactions with HTML5 Interaction Player

1. Click WFOCall Recording Recorded Interactions.
2. Click Settings.
3. Select or clear the applicable checkbox(es) for the Recorded Interactions list columns to be displayed.
   Optional: Configure Multiple Columns

   Click Select All to display all Recorded Interactions list columns or None to clear all selections and start over.

4. Optional: Drag columns up or down to change the order in which they are displayed.
5. Click Save.
6. Optional: Click a column header to sort the Recorded Interactions list by the contents of that column.

   inContact WFO does not save sorting choices if you leave the Recorded Interactions list.

Recorded Interactions with Web Player

1. Click WFOCall Recording Recorded Interactions.
2. Click Settings.
3. Under Call List Settings, select or clear the applicable checkbox(es) for the Call List columns and then click Save.
   Optional: Configure Multiple Columns

   Click Select All to display all Call List columns, Clear All to clear all selections and start over, or Reset to clear the selections you made since opening the page.

4. Optional: Drag columns to the left or right to change the order in which they are displayed.
5. Optional: Click a column header to sort the Call List by the contents of that column.

   inContact WFO does not save sorting choices if you leave the Recorded Interactions list.

See Also

• Page Details: Recorded Interactions with Web Player — for information on the fields available for display on the Recorded Interactions page when you use the Web Player
• Page Details: Recorded Interactions with HTML5 Interaction Player — for information on the fields available for display on the Recorded Interactions page when you use the HTML5 Interaction Player