Delete QA Evaluations

Required Permission — WFO>Quality Management>Completed QA Forms>Delete

1. Click WFO Quality Management Quality Assurance Search QA Evaluations.
2. Set any appropriate search criteria and click Search.
3. Double-click the evaluation to open it.
4. Click Delete this QA.
5. Type a reason for the deletion.
6. Click Confirm Delete.

See Also

• Page Details: Search QA Evaluation — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing
• Page Details: Perform QA — for details on fields used in evaluating agent performance