Getting Started with inContact Workforce Optimization Reporting

Welcome to inContact Workforce Optimization. The basic inContact WFO platform provides a wide variety of "out of the box" reports (called Printable Reports) as well as the ability to create customized, ad hoc reports.

If you are a supervisor, analyst, or manager who will use these reporting features, you have likely been given a permission set that will allow you to:

• Generate Printable Reports in on or more categories,
• Create and generate ad hoc reports, and
• Create report subscriptions, schedules, and criteria sets to automate report delivery.

If you have other supervisory or administrative responsibilities, you may want to view other relevant Getting Started topics.

The links below will provide you information you need to learn the basics of inContact Workforce Optimization.

Related Themes

• Reporting Overview — to learn about the inContact Workforce Optimization reporting feature
• Getting Started with inContact Quality Management — to learn about tasks associated with inContact Quality Management
• Getting Started as an inContact Workforce Optimization Administrator — to learn about tasks common to application administrators