• All Files

 

Create Email Alerts

Required Permission: Allow System Configuration

OverviewClosed

inContact Workforce Optimization allows you to configure logging levels and alerts so you can manage the application more effectively. This feature is typically used only in Premises systems.

This topic explains how to create email alerts.

For more information, see Logging & Alerts Overview.

  1. In the inContact WFO Web Portal, click AdministrationSystem SettingsNotifications.
  2. Click Add Email.
  3. For Email Address, type the address of the individual or group who should receive the email alerts.
  4. Select the checkbox for each item that should generate an alert.
  5. Optional: Repeat steps 4 and 5 to create additional email alert subscriptions.
  6. Click Save.

See Also