Customer Site Requirement Changes

This topic discusses only those site requirements that have changed since the previous version of inContact Workforce Optimization. For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.

Server Hardware

Hardware requirements vary depending on the deployment model, telephony integration, inContact WFO components used, and number of concurrent users in the system.

No new hardware requirements have been introduced in 16.3.

Server Software

.NET 4.6.1 is now required as a prerequisite on all inContact WFO servers. No other server software changes have been introduced in 16.3.

User Workstation/PC

When a system includes inContact Screen Recording, inContact Desktop Analytics, or both, consult inContact WFO Sales Engineering for recommended system requirements based on business needs.

Mozilla Firefox 45 ESR is now supported. Mozilla Firefox 31 ESR is no longer supported.

inContact WFO offers two options for recording search and playback. The Call List and Web Player (also known as the Silverlight Player) are supported in the following browsers: Internet Explorer and Firefox only. The Interactions List and HTML5 Interaction Player are supported in the following browsers: Chrome and Firefox only.

Users should take this into consideration when choosing which browser to use.

The HTML5 Interaction List does not yet support live monitoring or speed-adjusted playback. It also does not support manual blackouts.

Licensing

inContact WFO Sales Engineering explains licensing requirements during the sales process. If SSL is used in the network, a certificate file must be purchased from a vendor such as VeriSign.