Edit Bookmarks
Required Permission:
Overview
Bookmarks allow you to add free-form text notes to a recording. They can be either external (applying to an entire recording), or internal (associated with a specific section of a recording).
This topic explains how to edit both internal and external bookmarks.
For more information, see Working with Recordings Overview.
Images in this topic are taken from the
- Click WFO Call RecordingRecorded Interactions.
- Locate the recording, right-click, and select Play from the pop-up menu.
Alternative
Click the Play icon to the left of the Record ID.
- Locate the bookmark in the Layer Details pane and click the expand icon next to it.
- Click Edit, make your changes to the bookmark, and then click Save.
See Also
- Finding Recordings Overview — for more information on locating specific recorded interactions
- Details: Web Player — for more information on the Web Player interface
- Details: HTML5 Interaction Player — for more information on the HTML5 Interaction Player interface