Delete Recording File Masks
Required Permission — Allow Downloading of Export
Overview
For security reasons, file names in inContact WFO are non-intuitive by design. When you export recordings from the
This topic explains how to delete a file mask when it is no longer needed.
For more information, see Working with Recordings Overview.
Images in this topic are taken from the
- Click WFO Call RecordingRecorded Interactions.
- Right-click any call record and select Export Selected from the pop-up menu.
- Click Next.
- Click the file mask and then click Delete.
See Also
- Page Details: Recorded Interactions with Web Player — for more information on this page
- Page Details: Recorded Interactions with HTML5 Interaction Player — for more information on this page