Required security profile permissions: Security Profile Edit.
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine the power users with the security profile have over .
For more information, see Security Profiles Overview.
My Calendar
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Swap Shifts
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Manage Agent Schedules
Enables users to:
- View — View and filter the table of schedules on the Manage Agent Schedules page and to see the Calendar Manage Agent Schedules link in the WFMv2 Workstation menu.
- Edit — Manage agent schedules, upload new agent schedules, and add and manage exception requests.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Manage Past Date Schedules
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |