Required security profile permissions: Security Profile Edit.
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine the power users with the security profile have over .
For more information, see Security Profiles Overview.
Metric Configuration
Enables users to:
- View — See the parameters configured in the Configured Metrics page and see the Metric Configuration link in the WFMv2 Workstation menu.
- Edit — Modify and delete parameters configured in the Configured Metrics page and create new parameters.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Report Configuration
Enables users to edit the configuration of reports and preview the resulting report templates from the Report Configuration page and to see the Report Configuration link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Dashboard Configuration
Enables users to edit the dashboard on the Dashboard Configuration page and to view the Dashboard Configuration link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Messaging Configuration
Enables users to modify the notification settings for adherence, exception, and schedule change in the Agent Notification page and view the Message Configuration link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Audit Reports
Enables users to run reports on the Audit Report page and see the Audit Reports link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Import Parameter Data
Enables users to upload parameters from the Import Parameter Data page and to view the Import Parameter Data link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |