Page Details: Security Profile ACD Permissions

Required security profile permissions: Security Profile Edit.

Unavailable Codes

Enables users to view, edit, create, or deactivate/activate unavailable codes.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Points of Contact

Enables users to view, edit, create, or deactivate/activate points of contact.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Dispositions

Enables users to view, edit, create, or deactivate/activate dispositions.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Tags

Enables users to view, edit, create, or deactivate/activate tags.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Stations

Enables users to view, edit, create, or deactivate/activate user stations.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Station Profiles

Enables users to view, edit, create, or deactivate/activate use station profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Central Scripts Access

Enables users to view, edit, or deactivate/activate existing scripts from Central.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Deactivate
Agent
Supervisor
Manager

Hours of Operation

Enables users to view, edit, create, or deactivate/activate contact center hours of operation.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Chat Profiles

Enables users to view, edit, create, or deactivate/activate chat profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile	View	Edit	Create	Deactivate
Agent
Supervisor
Manager

Related Tasks

• Create/Edit a Security Profile