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  • Release Notes
  • Platform Requirements
  • Ports
  • Data Dictionary

Supervisor

Monitor and interact with agents and view their performance in real time

CXone Performance Management

Performance management tool that integrates with CXone

Integrated Solutions

Use these applications to extend your CXone solution

Interaction Analytics

Explore trends identified in your agents’ interactions

Performance Analytics for Salesforce Einstein

Configure contact center analytics for CXone using Salesforce Einstein

CXone Attendant

Corporate directory, voicemail, and call forwarding

Auto Attendant

Set up voicemail and automatic extension routing

MAX

Handle contacts with the integrated CXone web app

Agent for Salesforce

Use agent features and functionality from within Salesforce

CRM Agent Applications

Use agent features and functionality from within your CRM

CXone Performance Management for Agents

Create your avatar, join games and challenges, and learn basic user tasks

Data Dictionary

Find details about every data attribute and metric available in ACD reporting

Prebuilt Reports

Explore ready-made reports that pull metrics relating to your contact center

Custom Reporting

Create individualized reports using a large list of attributes and metrics

Data Download Reports

Generate pre-built reports into comma-delimited or XML format using your raw data

Direct Data Access

Download raw data directly into Microsoft Excel and create customized reports for your contact center

Dashboards

View both real-time and historical information in a single graphical interface

DEVone Developer Community

CXone RESTful APIs, SDKS, tutorials, and more

Start Using Studio

Studio Quick Guide for first-time users

Studio Actions

Details for each of the Studio routing actions

Studio Scripts

Guidelines for developing and testing scripts

Integrations

Integrate CXone with other tools or your own database to enhance your customers' experience

MAX Integrations

Learn how to integrate custom content with MAX using POST messaging

Partner Applications

Resources for CXone partners

ACD

Manage ACD and dialer skills and routing settings

Admin

Manage cloud storage, employees, and permissions

Administer Agent Applications

Customize the experience in your agents' apps

Global Features

Configure authentication and other settings that affect all CXone applications

AI Integrations

Automate processes with bots and cloud services

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