Complementary CXone applications
Contact-handling applications
Reference and how-to content for performance reporting
For workflow designers, developers, and partners
Build and maintain your contact center
Monitor and interact with agents and view their performance in real time
Performance management tool that integrates with CXone
Use these applications to extend your CXone solution
Explore trends identified in your agents’ interactions
Configure contact center analytics for CXone using Salesforce Einstein
Corporate directory, voicemail, and call forwarding
Set up voicemail and automatic extension routing
Handle contacts with the integrated CXone web app
Use agent features and functionality from within Salesforce
Find details about every data attribute and metric available in ACD reporting
Explore ready-made reports that pull metrics relating to your contact center
Create individualized reports using a large list of attributes and metrics
Generate prebuilt reports into comma-delimited or XML format using your raw data
Download raw data directly into Microsoft Excel and create customized reports for your contact center
View both real-time and historical information in a single graphical interface
CXone RESTful APIs, SDKS, tutorials, and more
Resources for CXone partners
AI-empowered applications for automation, data analysis, agent assistance, and bots
Technical reference guide for scripting
Studio Quick Guide for first-time users
Details for each of the Studio routing actions
Learn how to integrate custom content with MAX using POST messaging
Integrate CXone with other tools or your own database to enhance your customers' experience
Manage ACD and dialer skills and routing settings
Manage employees and permissions
Customize the experience in your agents' apps
Configure authentication and other settings that affect all CXone applications
Manage the life cycle rules for your stored files
Manage your proactive dialer skills
