24.3 Release Notes

What's New in the Online Help

File Path Changes

The following sections or pages have experienced a URL change. If you have links or bookmarks to these areas, you will need to update them:

• Categories

• Set Up Categories

• Manage Categories

• Out-of-the-Box Category Sets

Permanent Link Button

Each page in the online help now includes a Permanent Link button in the toolbar on the top right corner. When you click Permanent Link, a box with a link to the current page appears. This link will always point to the same content, even if the path to the page changes later. This serves as an alternative to copying the link from the browser address bar, which gives you a link that will break if the page name or path changes in the future.

Using permanent links to create bookmarks or links to CXone online help pages can help you avoid 404 errors in future publications of the CXone online help.

New Applications

Accent Matching

Accent Matching is a tool that changes an agent's voice, in real time, to a voice with an accent from an English-speaking country. This makes it easier for contacts to understand agents whose native language is not English. It also reduces frustration and improves customer satisfaction.

Agents can select a voice avatar for each call. Voice avatars include a male and female option for different English accents. This includes Australian, British, Irish, and US English accents.

You can monitor Accent Matching with: 

• An Accent Matching dashboard that shows the usage and minutes.

• Recordings of calls that use Accent Matching. This allows you to review the accent and assess the impact of the accent on your calls. Call recording for these calls is not enabled by default.

In this initial controlled release of Accent Matching, you must download an audio driver to each agent's computer.

This feature will be available later in the release cycle.

Customer Request

UI Change

Availability

CR The feature is available for CXone customers who are enrolled in a controlled release (CR) program for it. If you're interested in using this feature in CR, contact your CXone Account Representative. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Click-to-Call

Click-to-Call lets you add a button to your website where visitors can reach one of your live contact center agents using their browser's softphone. This can help you to reduce or eliminate: 

• Extra steps to connect to a Sales or Support team.

• Overhead costs, such as service number fees and mobile surcharges.

You can add the Click-to-Call button to your website without advanced coding knowledge. It only requires you to copy in a few lines of code. Click-to-Call is only available for website visitors using a desktop device.

Customer Request

UI Change

Availability

CR The feature is available for CXone customers who are enrolled in a controlled release (CR) program for it. If you're interested in using this feature in CR, contact your CXone Account Representative. On deploy This feature is immediately available when the new release deploys to your environment.

ACD

Improvements to Campaigns and Agent Messaging Pages

The Campaigns and Agent Messaging pages have a new look and feel. The basic functionality of these pages hasn't change. The benefits of the updates include:

• Reduced loading time

• Increased security

• Updated and modernized page design

The URLs for these pages have also changed. Make sure the new URLs are on your allowlist:

• Campaigns:

  • /acd/#/admin/campaigns

  • /acd/#/admin/campaigns/create

  • /acd/#/admin/campaigns/x

• Agent Messages:

  • /acd/#/communication/agent-messages

  • /acd/#/communication/agent-messages/create

  • /acd/#/communication/agent-messages/x

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Browser Inactivity Timeout Setting

Previously, your system browser inactivity timeout setting could only be changed by NICE. This setting ends an agent's session in their CXone agent application when they've been inactive for a certain amount of time. In this release, you can change this setting in the business unit profile using two new fields:

• Logout Agent with Browser Inactivity: Enables the browser inactivity timeout feature.

• Browser Inactivity Timeout: Sets the timeout threshold. You enter the number of seconds an agent can be inactive before CXone ends their session. The minimum setting is 150 seconds, and the maximum is 7200 seconds. Numbers outside this range produce an error and you won't be able to save your business unit profile.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

ACD Routing

Channel Lock Setting for Users and Teams

Previously, agents configured in the Omnichannel Delivery Mode were always subject to an AND type of configuration. For example, an agent configured with a Total Contact Count of 3 could receive one voice and two chat interactions at the same time. This often led to overworked agents.

In this release, a new Channel Lock setting breaks the AND methodology by temporarily locking an agent to the channel they're currently handling. If the agent has a Total Contact Count of 3, they can now treat these channels with more independence. The agent can now receive one voice OR two chat interactions, but not both at the same time. When the agent's interactions have ended, the lock ends. The agent can then receive interactions from any configured channel.

This feature allows your agents to handle time-sensitive interactions like chats and phone calls without becoming overworked.

To use this feature, you must have dynamic delivery enabled for your environment. The team or user profile you're configuring must have Omnichannel set as the Delivery Mode. User settings override team settings.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

ACD Channels

Ability to Use Alphanumeric SMS Codes

Previously, you could only use numeric SMS Short Message Service; also known as text messaging. codes. In this release, you can also use alphanumeric codes. Alphanumeric codes allow you to use a mix of letters and numbers in your code. Some countries, like Ireland, require alphanumeric SMS codes. This update allows you to use SMS in more countries.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Agent Assist Hub

ConnectLingua Real Time Audio Translation

A new agent assist application is available. ConnectLingua translates live audio from both agents and contacts The person interacting with an agent, IVR, or bot in your contact center.. This lets agents and contacts speak in their preferred language, removing any potential language barriers. It lets your agents serve contacts in over 65 languages and 90 dialects, using AI as a live translation service for voice, email, digital Any channel, contact, or skill associated with Digital Experience., SMS Short Message Service; also known as text messaging., and voicemail interactions The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation..

For more details, select the DEVone filter on the top right.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

ConnectLingua AI Copilot

A new agent assist application is available. ConnectLingua AI Copilot is an agent augmentation suite that provides real-time monitoring and guidance with its multiple intelligent automation. ConnectLingua AI Copilot works with voice, email, digital Any channel, contact, or skill associated with Digital Experience., SMS Short Message Service; also known as text messaging., and voicemail channels A way for contacts to interact with agents or bots. A channel can be voice, email, chat, social media, and so on. to provide detailed analytics and conversational insights.

For more details, select the DEVone filter on the top right.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Agent for Service Cloud Voice

Dispositions, Tags, and Notes

Agents can add dispositions Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction., tags, and notes to calls they handle in Agent for SCV. Only one disposition per call is allowed. Dispositions improve reporting and save time. Tags associate the calls with Salesforce records.

To allow agents to use this feature, you need to enable Disposition for the ACD skills used in Agent for SCV. For each skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge, you can select the Required checkbox to require agents to add dispositions to calls.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Record Calls

Calls handled in Agent for SCV are now automatically recorded. After a call ends, the recording is available in the Call Recording URL field of the Voice Call record in Salesforce. When clicked, the URL opens in a new window and plays the recording.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Support for WatchRTC SDK

Your CXone Account Representative can enable the WatchRTC SDK for Agent for SCV. The WatchRTC SDK reports agents' audio quality. It identifies issues and possible solutions. This is in addition to the previously announced support for the WatchRTC Chrome extension.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

API

Bring Data from Non-CXone ACDs into CXone WFM via JAVA SDK

A new group of APIs lets you send real-time and historical data from non-CXone ACDs System that recognizes, routes, and connects contacts to available agents based on skill and priority to CXone WFM. The APIs are consumed via a JAVA software development kit (SDK). These APIs let you:

• Handle API authentication.

• Retrieve the non-CXone ACD details.

• Receive and process intraday and skill historical data.

• Receive and process agent activity report data.

• Receive and process agent state The availability status of an agent data.

• Monitor the connection between the ACD and CXone WFM.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

New ACD API Version

The current version of ACD APIs updated to v31 in the 24.3 release.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Data Types Change in Responses from /dnc-groups

The data types of several fields in the GET and POST /dnc-groups API will change:

Response Field	Existing Data Type	New Data Type
dncGroupId	String	Integer
validRecords	String	Integer
isActive	String	Boolean
isRemoved	Integer	Boolean

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Admin API Updates

• Version 31 of the GET /agents/skills endpoint has two new filters, IsAgentActive and IsActive. These let you retrieve active skill mappings more efficiently.

• Version 31 of the POST /agents/teams endpoint now has a description parameter.

• Updated permissions for authorization of version 26.0 of GET /agents/get-activesupervisors . Previously, SupervisorAgentTab: View permission was required. Now, Monitoring: Monitor is required to use this API.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Enhanced Security for UserHub APIs

Several UserHub APIs now require authorization. This enhances the security of your application using the APIs. The following table displays existing APIs without authorization and the correlating API that you can use as a substitute, which are more secure. It also includes the required permissions to use the secure API. If you are using an insecure API, you may want to update and use the secured version.

Insecure API	Secured API
/user/getById/{userId} GET /user-management/v1/users/{userId} GET /user-management/v2/users/{userId} GET	/user-management/v3/users/{userId} GET Required Permissions: "user:view", "user:my:view"
/user-management/v1/teams/search POST (Search team by Filter) /user-management/v2/teams/search POST (Search team by Filter) /user-management/v3/teams/search POST (Search team by Filter)	/user-management/v4/teams/search POST Required Permissions: "Teams:View"
/user-management/v1/teams POST (Create New team) /user-management/v2/teams POST (Create New team)	/user-management/v3/teams POST Required Permissions: "Teams:Create"
/user-management/v1/teams/{teamId} GET (Get team By ID) /user-management/v2/teams/{teamId} GET (Get team By ID)	/user-management/v3/teams/{teamId} GET Required Permissions: "Teams:View"
/user/invite POST (this was invite with user emails in request) /user-management/v1/users/invite POST (this was invite with user ids in request)	/user-management/v2/users/inviteByEmail POST /user-management/v2/users/inviteById POST Required Permissions: "user:invite"

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Interaction Analytics

Category Unification and Configuration Updates

Previously, you could configure category sets Category groupings that help you use the data for a specific purpose. Out-of-the-box category templates include Intent to Buy and Risk Aversion. (templates) under Templates > Category Templates. In this release:

• Configuration for categories and category sets has moved to the Language Model page in IA.

• A new section on the Language Model page called Category Optimization allows you to review and remove empty or duplicate category rules Criteria used to determine whether a transcript is placed in a certain category. Rules contain sets of keywords or phrases a transcript must include or exclude..

• You can no longer apply a category set during dataset Set of parsed interaction transcripts that spans a specific period of time and match your specified filter criteria. creation.

To view these updates, you must click Update Data on the Language Model page to reprocess your account. Reprocessing all of your company's data can take up to several hours. You should finish making any additional updates you want to other Language Model settings before you click Update Data to save and reprocess. Since a reprocess can take a long time to complete, consider when performing this action would be least disruptive. You can view the reprocess status at the bottom of the left navigation menu.

Until you update your data, all previous category Data groups that Interaction Analytics uses for parsed call transcript data. They make it easier to find trends. UI is visible, but you cannot make any edits to category functionality. IA still gathers data and you can use all other areas of the application except categories.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

IA Supported in UAE

Interaction Analytics is available in the UAE.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Enhancements to Workspace and Widget Filters

Previously, workspace Named view of one or more widgets. filters overrode widget Graphical representation of data that meets specified filter criteria. filters and limited filtering options for widgets. In this release:

• Workspace filters do not override individual widget filter settings. For example, if you filter a widget to show chat interactions The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation. and then filter the workspace to show voice, the widget filter doesn't change.

• Workspace filters no longer limit filter options for widgets. For example, if you filter a workspace to show voice interactions, you could configure a widget to also show chats.

This update gives you greater control over the data displayed in your widgets.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Personal Connection

Priority-Based Blending with Speed to Lead Skills

Speed to lead skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge route hot leads directly to the calling queue. You can blend speed to lead skills with other outbound and inbound skills. By blending these skills with other skills, contacts The person interacting with an agent, IVR, or bot in your contact center. are more evenly distributed to agents who can help them. It also helps agents be more productive.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Block Entire Contact Records After DNC Requests

Previously, when you received a Do Not Contact (DNC) request, CXone only blocked the contact's destination. A phone number or email address is an example of a contact's destination. The contact's record remained in CXone. Agents could still contact them through another destination on their record, like a secondary phone number. In this release, CXone can block the entire record of the contact if one of their destinations matches the DNC list. This update helps you stay in compliance with the FCC's one to one consent rule .

Customer Request

UI Change

Availability

CR The feature is available for CXone customers who are enrolled in a controlled release (CR) program for it. If you're interested in using this feature in CR, contact your CXone Account Representative. On deploy This feature is immediately available when the new release deploys to your environment.

Configure Ring Timeout on Manual Outbound Calls

Previously, the ring timeout for manual outbound calls was set at 55 seconds. You could not edit this timeout. In this release, you can edit the ring timeout for manual outbound calls. The maximum ring timeout is 180 seconds. This update allows agents to have more time to reach their contacts.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Updated Skill Control Page

The outbound skill control page was updated in the following ways:

• It has a new look and feel similar to most pages in Admin.

• It provides additional insight into agents, inventory, and ports.

• You can click data in the table to view more specific information. For example, if you click data in the List Inventory section of the table, you can view the available contacts for that skill. You can also view the agent summary for that skill.

• The notification section was moved from the bottom of the page to the right side of the page. It is labeled History instead of Notifications. The History section records changes that are made on the page. The History section resets each day at 12:00 AM.

• You can drag and drop columns to different places in the table. When you refresh the page, the columns return to their default order.

• There is a new Columns tab on the right side of the table. The tab allows you to hide columns you don't want to view. When you refresh the page, the columns that you hid are visible again.

• The Calls Made column only displays the total number of calls for that day. The information resets to 0 each day at 12:00 AM.

• You can modify the dialing ratio for each skill without having to go into individual skill pages. This saves you time as you make configuration changes.

• You can view and update assigned ports on the page.

These updates make it easier for you to view and modify skills.

Customer Request

UI Change

Availability

CR The feature is available for CXone customers who are enrolled in a controlled release (CR) program for it. If you're interested in using this feature in CR, contact your CXone Account Representative. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Reporting

Data Download Reports

Scheduled Report Queuing

Previously, high volumes of scheduled custom and data download reports could cause the reports to time out during processing. In this release, scheduled reports enter a queue and run successively. This helps reports run more smoothly at high volume times, like at the end of a month or quarter.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Report History Tab

Previously, the Scripts tab on the Schedule Run History Report page showed the history of scheduled data download reports. In this release, it only contains the reports that ran before 24.3. A new Reports tab shows the scheduled data download reports from after 24.3. The Reports tab supports the differences in data caused by the new scheduled report queuing feature. The Reports tab will eventually replace the Scripts tab.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Custom Reports

Scheduled Report Queuing

Previously, high volumes of scheduled custom and data download reports could cause the reports to time out during processing. In this release, scheduled reports enter a queue and run successively. This helps reports run more smoothly at high volume times, like at the end of a month or quarter.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On deploy This feature is immediately available when the new release deploys to your environment.

Virtual Agent Hub

External Provider Timeout Setting

Previously, when a third-party virtual agent A software application that handles customer interactions in place of a live human agent. provider encountered a problem, the Studio script waited for the provider platform to resolve the issue or to send an error. This could cause the contact The person interacting with an agent, IVR, or bot in your contact center. to wait up to two minutes.

In this release, you can configure a new timeout setting called External Provider Timeout. This allows you to set the amount of time, between 30 seconds and two minutes, that the Studio script waits for the provider platform to respond. If the timeout is reached, the script will proceed, taking the error branch. This change helps you prevent the contact from experiencing unacceptable delays during an interaction.

Customer Request

UI Change

Availability

CR The feature is available for CXone customers who are enrolled in a controlled release (CR) program for it. If you're interested in using this feature in CR, contact your CXone Account Representative. On deploy This feature is immediately available when the new release deploys to your environment.

CXone Workforce Management

Intraday: Updates to Columns in the Volume Metric

With these updates, you can get more data from Intraday.

There are two more columns in the table:

• Received: Indicates how many interactions The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation. were received during that interval A period between points, limits, or events, such as dates or times, regardless of whether they were answers.

• Backlog: Indicates the number of unanswered interactions from the previous interval. If an interaction started at 11:10 and an agent didn't start handling it in that interval, the interaction will be considered in the backlog for the 11:15 interval.

In addition, the Handled column is now called Answered. Answered is a more accurate term because interactions are measured when an agent starts handling them.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Agent Configuration: Work Rules for Agents

Each agent now has a work rule assigned to them. These rules provide more flexibility and control over your agents' scheduling. For example, you can define how many hours each agent can work per week. You can also create work rules for a specific date range. This is useful for when an agent can work more or less during different times of the year, such as during the summer break.

While maintaining a flexible and adaptable workforce, work rules help you:

• Ensure compliance

• Reduce legal risks

• Improve employee satisfaction

• Promote efficient operations

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Adding Time Off: Removal of the Can’t Be Overwritten Option

When adding time off in the Schedule Manager, the Can’t be overwritten by the automatic scheduler option has been removed. When you create a time-off activity, it won't be overwritten if you generate a new schedule.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

CXone WFM Open Integration with Non-CXone ACDs

CXone WFM now enables open integration with LiveVox and non-CXone ACDs.

Supported non-CXone ACDs include:

• LiveVox

• Twilio

• Zendesk

• Avaya CMS

• Amazon Connect

• Microsoft ACS

• Genesys Pure Cloud

The integration supports ACDs with 15-minute intervals.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Support for Outbound - Forecasting and Intraday

CXone WFM now supports outbound forecasting capabilities.

With this enhancement:

• You have improved control over your blended workforce. This includes both inbound and outbound interactions.

• You can create and configure inbound and outbound skills, tailoring forecasts to your specific needs.

• Existing WEM skills can be realigned.

Forecasts cover:

• Pure outbound skills.

• Inbound skills.

• Blended skills that involve both interaction types.

Furthermore, outbound support extends to Intraday Management.

This capability supports CXone, LiveVox and non-CXone ACDs that are being supported with this release.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Improvements to Manage Requests

Managers can now approve or decline multi-day requests and multiple requests submitted by an agent for the same day. Enhanced filtering options also allow for more efficient sorting and management of requests.

Customer Request

UI Change

Availability

GA The feature is generally available (GA) for all CXone customers. Some GA features may require you to purchase a license to use it. On toggle For this release, the feature should be toggled on at the time of deployment. If you've registered for Service Notifications, watch for one that indicates when. See Service Notification Timeline in the top left menu.

Release Adjustments

The Release Adjustments section describes the changes, removals, and additions made in the feature descriptions since the initial coming soon announcement for the 24.3 release.

Features Removed from This Release

This section describes product changes that were included in the initial coming soon announcement and have since been removed from this release. These will not be part of the 24.3 release but may be part of a future release.

Reporting

Data Download Reports

Email Option for Timed-Out Reports

Currently, when a data download report is run on demand and exceeds the system-wide threshold for report timeouts, the user receives a 404 error. In this release, a pop-up will ask the user if they would like the report emailed to them when it's ready. This will allow the user to continue working when a data download report doesn't finish before the defined timeout.

Features Added to This Release

This section notes product changes that have been added to this release since the initial coming soon announcement. To see the following features in detail, select the product in the filter on the right.

Platform Requirements

Click-to-Call