Data Download

Data download reports allow you to pull raw data straight from CXone. Accessing raw data allows you to modify it as needed or create pivot table reports. These reports are alternatives to using CXone APIs, and are especially useful if you prefer spreadsheets.

Key Facts about Data Download Reports

  • You can choose to display the data in the following formats: comma-delimited, tab-delimited, or XML-formatted.
  • Data download offers many default reports that pull predetermined set of data. If you want to create custom data download reports, contact your Account Representative.
  • You can run these reports manually on demand, or you can create a schedule to automatically run the report for you. Schedules can run the report a single time or on a repeated schedule.
  • When you run data download reports manually, a pop-up that allows you to enter an email address appears. If you do this, the report is delivered to that email address; you do not need to wait on it to run.
  • You can contact your Account Representative to configure your business unit to only allow one user to run one unique data download template ID at a time. This can help your data download reports run faster. If enabled, a user could temporarily be blocked from running data download reports.
  • When configuring a report schedule, you can either select internal CXone users to receive the report, or email addresses outside of CXone.
  • Your Account Representative can create an allowlist of email domains for the delivery of reports. If they do this, data download reports can only be sent to an email address if its domain is on that allowlist. This prevents data from being sent to users outside your organization.
  • You cannot limit the visibility of data from these reports in a user's security profile.
  • Each data download schedule has an audit history tab that displays historical modifications made to the schedule. Audit history tables can become large, therefore you can use search and filter tools to help identify specific modifications.
  • CXone stores 25 months of data download report data.
  • Date and time are displayed in your user time zone except for the List Inventory All Attempts report, which displays UTC.

The System Email page provides a comprehensive explanation of all types of CXone email, including the email ACD channel, CXone emails for reports and password resets, and so forth. It also provides any IPs that you may want to add to your email server allow list and SPFClosed Sender Policy Framework (SPF) is an email authentication standard that helps protect senders and recipients from spam, spoofing, and phishing. By adding an SPF record to your Domain Name System (DNS), you can provide a public list of senders that are approved to send email from your domain. records.

Unsupported Characters

The following characters are not supported for data download reports:

DE - German letters (Ää, Öö, Üü, ß)

ES - Spanish letters (Áá, Éé, Íí, Óó, Úú, ü, Ññ, ¿, ¡)

FR - French letters (Ââ, Ää, Èè, Éé, Êê, Ëë, Îî, Ïï, Ôô, Œœ, Ùù, Ûû, Üü, Ÿÿ, Çç)

IT - Italian letters (Àà, Áá, Èè, Éé, Ìì, Íí, Òò, Óó, Ùù, Úú)

PT - Portuguese letters (Àà, Áá, Ââ, Ãã, Éé, Êê, Íí, Óó, Ôô, Õõ, Úú, Üü, Çç)

Miscellaneous - Ēē, Şş, Æ æ, Åå, Ğğ, Øø, ÿ

And all special characters for:

JA - Japanese, KO - Korean, RU - Russian, zh-CN - Chinese