List Inventory All Attempts Report

Required permissions: Data Download View

The List Inventory All Attempts data download report displays overview information about all calling list records attempted in the specified time period, including the calling list from which the contact record originated, the contact and record ID, and details about the call.

An example of the List Inventory All Attempts data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Field Details
Date Range

The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:

  • Today: Outputs data from 12:00 AM today to now. This option is the default.
  • Yesterday: Outputs data from 12:00 AM yesterday to 11:59 PM last night.
  • Last 7 Days: Outputs data from 12:00 AM seven days ago to now.
  • Last 30 Days: Outputs data from 12:00 AM 30 days ago to 12:00 AM today.
  • Previous Week: Outputs data from the last full week, Sunday through Saturday. It pulls data from 12:00 AM last Sunday to 11:59 PM last Saturday.
  • Previous Month: Outputs data from 12:00 AM on the first day of last month to 11:59 PM the last day of last month.
  • Month to Date: Outputs data from 12:00 AM on the first day of this month to now.
  • Specific Date: Opens a date selector and lets you choose a specific day from which to pull data. By default, it pulls data from 12:00 AM that morning to 11:59 PM that night.
  • Date Range: Opens two date selectors that enable you to select a start date and end date for the range. By default, the range pulls data from 12:00 AM on the selected start date to 11:59 PM on the selected end date.

Start/End Time

If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time.
Export Format

You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:

  • Comma Separated: A comma-separated list in a CSV file.
  • Tab Delimited File: A tab-separated list in a TXT file.
  • XML: An XML-formatted TXT file.
Include Field Names Select this checkbox if you want the first row of the report to be field names.
Append date to file name (YYYYMMDD) Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day.

Columns

OutboundDetailRecordId

The unique external ID assigned to the record in the calling list.
ProspectiveContactSourceID

The unique, system-generated ID of the calling list from which the record came into the system.
SourceName

The name of the calling list from which the record came into the system.
ProspectiveContactID

The unique ID of the contact record the system assigns on calling list upload for internal use.
Contact_ID

The unique, system-generated ID of the contact.
ExternalID

The unique ID assigned to the contact record in the calling list.
PhoneNumber

The mail phone number of the contact as specified in the calling list.
DateOfCall

The date and time the contact was last called. It follows the format MM/DD/YYYY HH:MM, 24-hour time.
CallDuration

The amount of time in seconds that the call to the contact lasted.
SystemClassification

The ID of the system dispositionClosed Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. See System Disposition Values for a full list of possible system dispositions.
SystemClassificationName

The name of the system disposition assigned to the contact. See System Disposition Values for a full list of possible system dispositionsClosed Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction..
AgentDisposition

The unique ID associated with the dispositionClosed Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.
AgentDispositionDescription

The name of the dispositionClosed Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.
Agent_No

The unique, system-generated ID of the agent who handled the interaction. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.

ComplianceRecord

A boolean value indicating whether the record requires compliance (TRUE) or does not require compliance (FALSE).
ConfirmationRecord

A boolean value indicating whether the record requires the agent to accept or reject the call (TRUE) or does not require agent acceptance to dial (FALSE).
ContactDeliveryType

The delivery mode of the contact, if the contact requires compliance. If ComplianceRecord is TRUE, it is one of the following:

  • None: The system does not deliver the contact because it requires compliance.
  • ClickToCall: The agent must click a button to dial contacts that require compliance.
  • ManualDialWithKeypad: The agent must manually dial contacts that require compliance.
  • ManualDialWithKeypadAutoCorrect: The agent must manually dial contacts that require compliance, but the system automatically corrects the number if the agent enters it incorrectly.
  • DialOutsideNICEinContactNetwork: The agent must call contacts that require compliance outside the platform.
Skill

The name of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the calling list, and the contact record, is assigned.
ProspectiveContactDestinationValue

The phone number at which the dialer will attempt to call the contact.
ProspectiveContactDestinationDesc.

The medium with which the dialer will attempt to contact the contact.
CallerIDUsed

The phone number the contact will see associated with your contact center on the caller ID.
DeliveredPriority

A boolean value indicating whether the contact was, or will be, delivered as a priorityClosed Skill-based designation of the importance of contacts that determines delivery order. contact (TRUE) or not (FALSE).
DeliveredAsCallback

A boolean value indicating whether the contact was, or will be, delivered as a callbackClosed Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).
DeliveredAgentSpecific

A boolean value indicating whether the contact was, or will be, delivered as an agent-specific callbackClosed Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).
CallrequestDateTime

If the contact requested a callbackClosed Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue., the date and time at which system will begin attempting to call the contact back. It follows the format MM/DD/YYYY HH:MM, 24-hour time.
ProspectiveContactDestinationTypeID

A code associated with the media type the dialer must use to attempt the contact. The numbers indicate the following:

  • 1: Phone call
OriginalTargetAgentID

The ID of the agent an interaction was originally delivered to.