inContact WFO Admin > SecurityProfiles > WFMModal > Page Details: Security Profile System WFM Permissions
Page Details: Security Profile System WFM Permissions
Required security profile permissions: Security Profile Edit.
Overview
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This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine the power users with the security profile have over .
For more information, see Security Profiles Overview.
Application Settings
Enables users to:
- View — View the application settings and to see the System New Schedule Run link in the WFMv2 Portal menu.
- Edit — Modify the application settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit |
---|---|---|
Agent |
||
Supervisor | ||
Manager |
Fiscal Calendar
Enables users to:
- View — View the fiscal calendar settings and to see the System Fiscal Calendar link in the WFMv2 Portal menu.
- Edit — Modify the fiscal calendar settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit |
---|---|---|
Agent |
||
Supervisor | ||
Manager |